Refund and Returns Policy

This document governs your use of kentroxe.com and services provided by us (“Services”). By accessing or using the Site, you agree to these terms.

1. Acceptance & Changes

You accept these Terms by using the Site. We may modify these Terms at any time; changes will be effective when posted on the Site, and your continued use constitutes acceptance.

2. Services

We may provide digital marketing, advertising, consulting, analytics, or related services. The specifics will be set out in separate service agreements or contracts with clients.

3. User Obligations

You agree to:

Provide accurate, lawful information
Use the Site legally and not for prohibited activities (e.g. defamation, infringement, fraud)
Comply with all applicable laws, especially data protection and advertising laws

4. Intellectual Property

All content, trademarks, logos, images, designs, software, and materials on the Site are our property (or licensed) and protected by intellectual property laws. You may not reproduce, distribute, or use them without permission.

5. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Indirect, incidental, consequential, or punitive damages arising from use of the Site or Services
Errors, omissions, or inaccuracies in content
Interruption, delay, or failure of the Site

Our total liability shall in no event exceed the amount you paid us (if any) for the Services in question.

6. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, losses, liabilities, damages, costs arising from your violation of these Terms or misuse of the Site / Services.

7. Termination

We may suspend or terminate your access or services at any time for breach of these Terms or for operational reasons. On termination, your access ends and obligations (e.g. confidentiality, indemnity) survive.

8. Governing Law & Dispute Resolution

These Terms are governed by [choose: Hong Kong law / or another jurisdiction, depending on your business] without regard to conflict of laws. Disputes shall be resolved by [arbitration / courts of Hong Kong / etc.].

9. Severability & Entire Agreement

If any provision is invalid, it will be severed, and the remainder remains enforceable. These Terms, along with privacy policy and any service agreements, constitute the entire agreement between you and us.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.