Refund & Cancellation Policy
Cancellations
Clients may cancel services by providing written notice to contact@kentroxe.com at least 14 days before the next billing cycle.
Refunds
- Prepaid Services: Refunds will be issued only for unused portions of prepaid services when cancellation is requested with proper notice.
- Non-Refundable Items: Setup fees, completed work, or third-party advertising costs are non-refundable.
Delays or Service Issues
If we fail to deliver services as agreed, we will review the case and may offer a partial refund or service credit at our discretion.
Chargebacks
Initiating chargebacks without contacting us first may result in immediate termination of services and legal action.
Contact Information
For all policy-related questions or requests, please contact:
Kentroxe Limited
Email: contact@kentroxe.com
Phone: +1 251 334 3222